STUDIO POLICIES

APPOINTMENTS: All private, duet or class reservations are available by appointment only and you may reserve as many appointments as you like as long as you have an account with a positive balance or a credit card on file. You can click here to manage your schedule and make payments.

There is a 24 hour cancellation policy. You will be charged for appointments cancelled less than 24-hours in advance. Cancellations may be done either online, by email to thepilatesbarre@gmail.com, or by phone at 847-784-1436.

INSTRUCTORS MAY NOT TAKE VERBAL CANCELLATIONS.

You must have a credit card on file in order to book an appointment.

If your account is past due and you have been notified by email please respond with payment in order to avoid cancellation of your future appointments.

PAYMENTS: We accept cash, checks and credit cards. You may add money to your account online using a credit card. Accounts may be used for all services at The Pilates Barre.

To add money to your account, log in here. Then click on BUY CLASSES tab, then click on the GIFT CERTIFICATES/CREDIT option, then CHOOSE AMOUNT. To purchase a fitness package go to BUY CLASSES and choose your account amount. Accounts can be used for any appointment at the studio.

THERE ARE NO REFUNDS OR EXCHANGES.

There is no expiration date on your account.

SESSION CLASSES: In order to join these classes you must sign up for the entire session. There are no makeups or refunds for these classes.

DUET POLICY:
In the event that one person in the duet cancels with 24 hours notice the other person will be notified and given the option of paying for a private session or canceling the appointment at no charge. If the other party cancels with less than 24 hours notice then the client canceling will be responsible for payment and the other person will pay the usual duet fee.

STUDIO ETIQUETTE:
Please silence all cell phones and limit use to outside of studio. Please avoid using any scented products in the studio. Some clients have allergies or sensitivities to certain perfumes and lotions. Please limit conversation to pilates related questions and comments. It is important for clients to able to hear their instructors directions in order to stay safe and get the most out of their session. Please do not bring children into the apparatus studio. It is dangerous for them and our clients. Please do not wear shoes in the apparatus studio.